Premium Care Support and Maintenance

• Support coverage Monday-Friday 9:00 AM - 6:00 PM (EST), excluding major holidays
• Unlimited telephone, email, and online technical support
• Free upgrades for all major and minor releases*
• Unrestricted knowledgebase and user forum access

Premium Care support, which is required with the initial purchase of any Seapine product, protects your software investment by providing technical support and all related product upgrades for an annual price. Equivalent to many company's top-tier support program, Premium Care makes it easy for organizations to keep their Seapine solutions up to date.

* Bug fixes are made in the current product version, not to earlier versions that are still supported.

 

Critical Care Support and Maintenance

• Requires Premium Care subscription
• 24x7 support coverage, including major holidays
• Priority routing of issues during business hours
• Thirty minute response time
• Unlimited telephone, email, and online technical support
• Free upgrades for all major and minor releases*
• Unrestricted knowledgebase and user forum access

Critical Care support provides 24-hour-a-day technical support for organizations that leverage Seapine solutions for mission-critical processes and applications. This plan also protects your software investment by including all upgrades for an annual price.

Critical Care covers a single product at a single location. Additional products or locations may be placed under Critical Care for an additional cost. Our pricing policy ensures you are not paying for coverage on non-mission critical products. We currently offer Critical Care subscriptions for all server-based products including Seapine CM, Surround SCM, and the TestTrack product family.

* Bug fixes are made in the current product version, not to earlier versions that are still supported.