Feedback Drives Product Success
Web-based SoloSubmit allows an unlimited number of customers and team members to submit issues and feature requests online. You can customize SoloSubmit to match your web site’s design. Include all of your bug reporting fields or limit customers to just a few fields. Create unique forms for feature requests and bug reports. Easily implement beta test bug reporting and customer support with SoloSubmit.
Cross-platform SoloBug is a stand-alone bug reporter that customers and beta testers can use to email bug reports and feature requests directly to TestTrack Pro. Customers can simply start SoloBug, enter the bug or feature request information, save the file, and then email it to you. A defect is automatically created every time a SoloBug file is imported into TestTrack Pro.
Other Customer Interaction Highlights
Seapine's TestTrack includes numerous features to help you manage the interaction between customers, technical support, and the software development team to ensure customers receive prompt, accurate assistance.
- Track issue-specific email conversations
- Manage customer contact information and quickly lookup customers
- Keep customers informed with customer-specific email notifications
- Escalate time-sensitive issues with escalation rules