Feedback Drives Product Success

Customer satisfaction is the most important measure of your company's success. Show your customers their opinion counts by making it easy for them to provide feedback. Seapine's customer feedback components, SoloBug and SoloSubmit, provide an easy way for customers, beta testers, and other external team members to submit bug reports and feature requests.

Listen to Your Customers and Keep Them in the Loop

SoloSubmit

SoloBug

Track Email

Manage Customers

Escalate Issues

SoloSubmit

Web-based SoloSubmit allows an unlimited number of customers and team members to submit issues and feature requests online. You can customize SoloSubmit to match your web site’s design. Include all of your bug reporting fields or limit customers to just a few fields. Create unique forms for feature requests and bug reports. Easily implement beta test bug reporting and customer support with SoloSubmit.

SoloBug

Cross-platform SoloBug is a stand-alone bug reporter that customers and beta testers can use to email bug reports and feature requests directly to TestTrack Pro. Customers can simply start SoloBug, enter the bug or feature request information, save the file, and then email it to you. A defect is automatically created every time a SoloBug file is imported into TestTrack Pro.

Other Customer Interaction Highlights

Seapine's TestTrack includes numerous features to help you manage the interaction between customers, technical support, and the software development team to ensure customers receive prompt, accurate assistance.

Track issue-specific email conversations
Manage customer contact information and quickly lookup customers
Keep customers informed with customer-specific email notifications
Escalate time-sensitive issues with escalation rules